CRM for a restaurant chain
Content
Introduction
We developed a custom CRM system for the 'Sushi-Edo' restaurant chain (https://суши-эдо.рф) to automate order, warehouse, and customer service management. The project solved key business scalability problems.
About the client
"Sushi-Edo" is a chain of Japanese cuisine restaurants with delivery in the city of Tolyatti. The website features 500+ items, and operates a call center, mobile application, and personal account for corporate clients.
Business objectives
- Increase order processing speed;
- Reduce errors in logistics and warehouse management;
- Simplify integration of online platforms (website, application, aggregators).
Business Problems
- Manual duplication of orders from different sources;
- Failures in ingredient inventory synchronization;
- Lack of unified analytics on sales and customers.
Project objectives
Create a centralized system for:
- Automatic collection of orders from all channels.
- Real-time warehouse inventory control.
- Generation of dynamic reports on restaurant KPIs.
Solution
We developed a CRM with modules:
- OrderHub: aggregation of orders from the website, applications, calls, and APIs (Delivery Club, Yandex.Food).
- SmartStock: automatic ingredient write-off upon order confirmation + supply forecasting.
- LoyaltyEngine: personalized offers for customers based on order history.
- Dashboard: summary reports on revenue, average check, top dishes.
Technologies
Rapid MVP development, analytics, AI, and business process automation.
Quick launch of secure and scalable web services with minimal costs.
Reliable and scalable data storage system with high performance.
Cross-platform framework for simultaneous iOS and Android app development.
Flexible framework for building fast and responsive web interfaces (SPA).
Creating dynamic and interactive interfaces for any platform.
Google's ready-made backend for quick app deployment without server-side development.
Asynchronous background task processing for improved performance and resilience.
AWS's reliable message queue for stable and scalable data transfer.Stages of work
117
Team and expertise
- Project Manager — stage coordination.
- UX/UI Designers — designing interfaces for complex data.
- Frontend Developers — SPA interface on Vue.js.
- Backend Developers — database architecture, API, integrations.
- QA Engineers
Result
- Order processing time reduced by 40%.
- Product losses reduced by 22% due to predictive write-off.
- Repeat orders increased by 17% thanks to the loyalty system.
- Unified analytics for all chain branches in real-time.
CEO of SKY CRYPTO project
Alexey Gorbunov
“The Atlant Software team accomplished the impossible: created a Bloomberg-level terminal for the crypto market in 3 months. The risk management implementation was especially impressive — our clients avoided losses during the LUNA crash. Response to revisions: 1–2 hours. Highly recommended!”
If you want the same successful
case, contact us or leave a
request
If you want the same successful
case, contact us or leave a
request
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