СРМ Система для шиномонтажного бизнеса
Content
Introduction
A chain of tire service shops faced problems with manual order management and service cost calculation. This led to errors in service pricing, wasted time, and dissatisfaction among both customers and employees. A comprehensive CRM system was needed to automate key processes.
About the client
The client is a dynamically developing chain of tire service centers in a city with a population of over one million. Main services: seasonal tire replacement, puncture repair, balancing, tire storage. Processes 50-80 orders daily.
Business objectives
- Increase the efficiency of technicians and administrators
- Increase the throughput of service centers
- Improve the accuracy of service cost calculations based on tire size by volume and multiplicity (sensors, low profile, light truck index C)
- Improve customer service quality
- Optimize inventory accounting of consumables used in repairs.
Business Problems
- Manual calculation of service costs for each client led to errors, delays in reception, and dissatisfaction.
- Difficulties in tracking order status (accepted, in progress, ready, issued) in real time.
- Lack of a unified customer database and history of their requests.
- No automated accounting of tires in storage and consumables, leading to discrepancies.
- Difficulties in generating reports on sales, technician workload, and service popularity.
- Paper price list that couldn't account for all parameters and nuances of work performed.
Project objectives
Develop a specialized CRM system that fully automates the processes of order acceptance, calculation of tire service costs, consumables warehouse management, order status tracking, and customer interaction. The key goal is to eliminate manual calculations and minimize the human factor in operational activities. Standardize work in the tire service workshop.
Solution
The AtlantSoftware team designed and implemented a web-based CRM system focused on automation of calculations and operational process visibility:
- Intelligent Service Calculator: The core of the system. The technician/administrator selects tire size and required services considering additional tire parameters ("Run Flat", sensors, light truck index, etc.). The system automatically calculates the final cost based on the price list and work complexity, eliminating errors and delays.
- Order Management (Kanban board): Visual display of orders by status ("New", "In Progress", "Completed", "Issued", "Closed"). Easy drag-and-drop of cards between statuses.
- Customer Database and History: Centralized storage of customer data (contacts, vehicles), complete history of requests and services provided.
- Warehouse Management: Accounting for customer tire storage locations (rack/cell), tracking storage periods. Accounting for consumables inventory.
- Reporting: Ready-made reports on revenue, service popularity, technician workload, warehouse inventory.
- Mobile Version (for technicians): Simplified interface for technicians in the work area for updating statuses and viewing order details, displayed on a tablet for convenience.
Technologies
Rapid MVP development, analytics, AI, and business process automation.
Quick launch of secure and scalable web services with minimal costs.
Reliable and scalable data storage system with high performance.
Reliable code and fast development for scalable projects and teams.
Creating dynamic and interactive interfaces for any platform.
Asynchronous background task processing for improved performance and resilience.
AWS's reliable message queue for stable and scalable data transfer.Stages of work
115
Team and expertise
A cross-functional AtlantSoftware team worked on the project:
- Project Manager: Managing timelines, budget, communication with the client.
- Business Analyst: Deep analysis of tire service processes, forming requirements for the calculator and accounting logic.
- UX/UI Designer: Research, prototyping, creating a convenient and understandable interface for technicians and administrators.
- Backend Developer (stack): Developing server logic, API, database integration, implementing cost calculation and inventory management algorithms.
- Frontend Developer (stack): Creating a dynamic client interface, implementing a Kanban board, input forms.
- QA Engineer: Ensuring quality, testing all use cases.
Result
- Elimination of manual calculations: revenue increased by 25% due to more accurate service cost calculations when working with large tire sizes. Receipt errors eliminated. Optimization of labor resources due to the possibility of combining administrator and tire fitter roles.
- Process transparency: Management and technicians see the status of any order in real time via Kanban board.
- Increased customer loyalty: Thanks to speed, accuracy of calculations, and service history availability.
- Warehouse operations optimization: Problems with searching for stored tires disappeared, consumables inventory automated.
- Improved analytics: The owner receives accurate data for profitability analysis, service center workload, and procurement planning.
- Reduced operating costs: Saved administrators’ and technicians’ time on routine operations.
Client
Stanislav
"Before implementing the CRM system, the chaos with calculations and order tracking was our daily headache. Technicians were nervous, clients waited, and administrators got lost in paperwork. The AtlantSoftware team didn’t just make a program – they deeply immersed themselves in the specifics of our tire fitting business. The automatic calculator is a lifesaver! Pricing errors are a thing of the past, and clients receive receipts instantly. Now we see the full picture of orders online, control the inventory of consumables and stored tires, and easily analyze efficiency. The system is intuitive for our employees. The result exceeded expectations: we serve more clients with less effort. We recommend AtlantSoftware as a reliable partner for complex automation!"
If you want the same successful
case, contact us or leave a
request
If you want the same successful
case, contact us or leave a
request
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